- Plumbing repair training (specialized/customized for your operations)
- Plumbing safety education
- Equipment safety training
- Personnel training for a successful plumbing business
- Water heaters—sales, service and installation
- Plumbing CODE awareness
- Troubleshooting
- Making a professional first impression
- Answering telephone calls correctly
- Scheduling, dispatching service calls
- Handling dissatisfied customers
- Upgrading product sales
- Giving customer options before serviceman arrives
- Correct information on invoices for customers’ warranties
- Correct procedures for warranty calls
- Building relationships with customers
- Do’s and don’ts for servicemen
- Sales tips for a successful plumbing business
We specialize in on-site, private classes for large and small companies, but also have classes available at our location.
