Sales in the Plumbing Industry

Serviceman skills in Customer Relation including:

  • Making a professional first impression
  • Answering telephone calls correctly
  • Service Calls
    • Scheduling service calls
    • Dispatching service calls
  • Dissatisfied customers
    • Handling dissatisfied customers on the phone
    • Handling dissatisfied customers on the job
  • Upgrading product sales
  • Giving customer options before serviceman arrives
  • Correct information on invoices for customers' warranties
  • Correct procedures for warranty calls
  • Building relationships with customers
  • Do's and don'ts for servicemen
 

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Last Updated: March 21, 2006
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