Sales in the Plumbing Industry

Serviceman skills in Customer Relation including:

• Making a professional first impression
• Answering telephone calls correctly
• Service Calls
  • Scheduling service calls
  • Dispatching service calls
• Dissatisfied customers
  • Handling dissatisfied customers on the phone
  • Handling dissatisfied customers on the job
• Upgrading product sales
• Giving customer options before serviceman arrives
• Correct information on invoices for customers' warranties
• Correct procedures for warranty calls
• Building relationships with customers
• Do's and don'ts for servicemen